Refund policy

Our 60-Day Promise

We believe Ivorly works when it's used the way it's designed to be used. That's why we back every order with a 60-day promise: use your tooth powder twice daily for the full 60 days, and if you don't see and feel a measurable improvement in your enamel, we'll refund you in full — even though the product's been opened and used. This promise is the one exception to our standard return rules below.

To keep it sustainable — and fair to the customers who use it honestly — a few simple conditions apply:

  • Consistent use. You used Ivorly as directed (twice daily) for at least 30 of the 60 days. Remineralization is gradual, and a product tried for a few days can't fairly be judged.
  • Within the window. Your request is submitted within 60 days of your delivery date.
  • One per household. The 60-day promise covers one refund per customer / household / shipping address.
  • Original purchase. Bought directly through tryivorly.com. Third-party retailer purchases follow that retailer's policy.

How to request it: Email support@tryivorly.com with your order number and delivery date. We'll ask a couple of quick questions about your usage, then confirm your return. Send back what's left in its original packaging (we'll email you the return address and a prepaid label — this one's on us). If approved, you'll be refunded to your original payment method within 10 business days. Bank and card processing can add a few more days on top of that; if it's been more than 15 business days since approval and you still don't see it, email us and we'll chase it down.

Items sent back without first requesting a return won't be accepted, since we need your order on file to process the refund correctly.

Standard 30-Day Returns

Outside of the 60-day promise, we also offer a standard 30-day return window for unopened, unused product.

To be eligible: the item must be unopened, unused, and in its original packaging, within 30 days of delivery, with proof of purchase.

How to start a standard return: Email support@tryivorly.com. Once accepted, we'll send a return shipping label and instructions. As above, please request a return before sending anything back.

Damages and Issues

Please inspect your order when it arrives. If anything is defective, damaged, or incorrect, email support@tryivorly.com immediately with a photo — we'll evaluate and make it right with a free replacement or refund, no return shipping required and no need to wait out either window above.

Exceptions / Non-Returnable Items

Because Ivorly is a personal care product, opened jars normally wouldn't qualify for return under standard policy — the 60-day promise above is the specific, deliberate exception to that rule. Outside of the 60-day promise:

  • Opened or used product is not eligible for a standard return
  • Sale items and gift cards are final sale
  • Bundles or limited-edition sets are treated as a single unit — partial returns aren't accepted

If you're unsure whether your item qualifies, email us before sending anything back.

Exchanges

The fastest way to get what you actually want is to return your current item under whichever policy applies, and once that return is accepted, place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification — this applies regardless of the conditions above. The item must be unworn or unused, with tags, and in its original packaging, and you'll need proof of purchase. Email support@tryivorly.com to start this process.

Refunds

Once we receive and inspect a standard or EU return, we'll let you know whether it's approved. If approved, you're automatically refunded to your original payment method within 10 business days (60-day promise refunds are typically faster, per above). Bank and card providers can take additional time to post the refund. If more than 15 business days have passed since approval with no refund showing, contact support@tryivorly.com.

Subscriptions

If you're on a subscription plan, pause, skip, or cancel anytime from your account portal or by emailing support@tryivorly.com before your next billing date. Already-shipped subscription orders follow the policies above.

Questions

We built this policy to be as fair to you as our ingredients are to your enamel. If your situation doesn't fit neatly into the above, email us anyway — support@tryivorly.com — and a real person will work it out with you.